Privacy Policy – Stone Plumbing Plus

Effective Date: 18/09/2025

Stone Plumbing Plus ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following personal information:

• Full name

• Email address

• Phone number

• Billing address

• Date of birth

• Boiler and property details

• Payment information (processed securely via Stripe)

• Account login credentials (if applicable)

2. How We Use Your Information

We use your information to:

• Process and manage your subscription

• Schedule and deliver plumbing, electrical, and drainage services

• Communicate with you about your account, services, and updates

• Handle customer support inquiries

• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Stripe for secure payment processing

• Service technicians and staff to deliver services

• Legal authorities if required by law

4. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• SSL encryption

• Secure password storage

• Restricted access to customer data

5. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent for marketing communications

• Lodge a complaint with the ICO (Information Commissioner's Office)

6. Cookies and Website Tracking

Our website may use cookies to improve user experience and track usage. You can manage cookie preferences through your browser settings.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact:

Stone Plumbing Plus
Email: contact@stoneplumbingplus.com
Phone: 03300434507
Website: StonePlumbingPlus.com